FAQ – Questions and answers about your booking

Frequently asked questions

What are the cancellation terms and conditions?

Please see our terms and conditions for cancellations.

How can I find out if my flight is affected by flight restrictions (e.g., a strike)?

Please check your flight status on the airline's website. Further details on dealing with flight restrictions.

When is online check-in possible from?

Details of online check-in terms and conditions can be found on your airline’s website.

Where can I find my online check-in code?

You need the airline’s booking code for online check-in. You will find this on the electronic flight tickets in your travel documents. In exceptional cases, our customer service will send you the booking code by e-mail up to 48 hours before departure. Click here for details of your airline's online check-in: Check-in

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Further questions

Luggage

Booking & Payment

Additional Services

Travel Documents

Changes & Cancellation

Online check-in / Airport check-in

Feedback / Complaints after the trip

Contact Us:

Our service team is available from Monday to Friday from 8:00 - 20:00 and Saturday, Sunday and public holidays from 10:00 - 18:00.

Telephone: +49 (0) 7221 96 90 363

E-mail: service.ewh@hlx.com


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