FAQ – Questions and answers about your booking

Most often asked questions:

When is web check-in possible from?

Details of online check-in terms and conditions can be found on your airline’s website.

Where can I find my web check-in code?

You need the airline’s booking code for online check-in. You will find this on the electronic flight tickets in your travel documents. In exceptional cases, our customer service will send you the booking code by e-mail up to 48 hours before departure. Click here for details of your airline's online check-in: Check-in

What are the cancellation terms and conditions?

Please see our terms and conditions for cancellations.

How can I find out if my flight is affected by flight restrictions (e.g., a strike)?

Please check your flight status on the airline's website. Further details on dealing with flight restrictions.