FAQ – Questions and answers about your booking

When selecting your flight, you can choose between Bag/NoBag fares if available. Please also pay attention to the respective conditions/offers of the airline.

Immediately after booking, your booking number will be displayed, and you will also receive a booking confirmation sent to the email address provided during booking.

You have three payment options: by credit card, direct debit or PayPal. Data transfer during the booking process is secured through SSL encryption.

Our booking confirmation also serves as your invoice.

The benefits of the Eurowings credit card can only be applied when booking on eurowings.com.

After selecting your flight and hotel, it is possible to add a transfer for some destinations. Pick-up will be arranged according to the booked transfer. All information can be found on your transfer voucher.

Cancellation of the transfer is possible up to 48 hours before departure. A fee of 5 euros per person will be retained. The remaining amount will be refunded to the payment method provided in your booking. Please contact our customer service for this.

The car rental voucher will be sent to you in a separate email no later than 48 hours after your booking. Please print your voucher and keep it with you during your trip. This does not apply to offers that include a rental car.

We recommend that you take out travel insurance before completing your trip. Possible insurance services will be displayed to you before completing your trip.

Immediately after booking, your booking number will be displayed, and you will also receive a booking confirmation sent to the email address provided during booking, along with the necessary travel documents.

You can open and print the attached PDF files with Adobe Acrobat Reader. If this software is not installed on your computer, you can download Adobe Acrobat Reader for free from the internet.

The link can be found here: https://get.adobe.com/de/reader/

In general, a name change is possible subject to availability. Please inquire about the costs and availability by contacting our customer service by phone or email.

In most cases, free changes to bookings are not possible. Changes must be requested from our customer service. Please refer to our terms and conditions for information regarding cancellations.

If your flight times change before the start of your trip, we will make every effort to reach you by email or phone to inform you of the changes in flight times. Therefore, it is important that you provide us with your email address and phone number in your booking. Please check the times of the respective airline before departure.

Airport check-in begins approximately 120 minutes before departure. We recommend that you arrive at the counter at least 120 minutes before departure, as otherwise, carriage may be refused! Late arrival is considered "non-appearance." Your flight entitlement expires in case of non-appearance. We recommend a free online check-in in advance.

Online check-in is now available with all airlines. Details on the online check-in conditions and terms can be found on the airline's website. To complete online check-in, you will need the airline's booking code, which can be found on the electronic flight tickets in your travel documents. In exceptional cases, you will receive the booking code by email from our customer service up to 48 hours before departure.

Details on your airline's online check-in can be found here: Check-in

Airport check-in is chargeable in many cases. The airline you have booked offers online check-in. You can complete this free of charge from 30 days up to 2 hours before the planned departure time.

Did your vacation not live up to its promises? Were there travel defects that could not be resolved on-site? Then you can file a complaint with us: reklamationen@eurowings-holidays.com

After receiving your complaint, we will promptly review your request and get back to you. Please understand that in the peak season, the review process may take up to 3 months in individual cases.