+49 (0) 2203 2970 444

Questions about your package holiday booking?

Find answers in our FAQs or contact us at:

Phone: +49 (0) 2203 29 70 444

Email: service@eurowings-holidays.com

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  • Flight Restrictions

Update from 05/03/2026

Information on travel to the Middle East

Due to the current situation in the Middle East and the temporary closure of all airports in the United Arab Emirates, the airlines of the Lufthansa Group – including Eurowings – are suspending all flights to and from Abu Dhabi and Dubai up to and including March 10. Affected Eurowings Holidays guests with departures up to March 15 will be proactively informed.

Additionally, the airlines of the Lufthansa Group will

  • suspend flights to and from Dammam (Saudi Arabia) until March 10 inclusive
  • suspend flights to and from Amman (Jordan) and Erbil (Iraq) until March 15 inclusive
  • suspend flights to and from Tel Aviv (Israel) until March 22 inclusive
  • suspend flights to and from Beirut (Lebanon) until March 28 inclusive
  • suspend flights to and from Tehran (Iran) until April 30 inclusive
  • and resume flights to and from Larnaca (Cypus) from March 07

Eurowings Holidays bookings to Dubai and Abu Dhabi with arrivals up to and including March 15 will be proactively and free of charge cancelled by Eurowings Holidays. Affected guests will receive a refund of the travel price as quickly as possible.

Guests who are currently at their destination may extend their stay at the expense of Eurowings Holidays. Information and assistance will be provided by our local partners.

In general, we recommend that all guests check their flight status directly with the operating airline before travelling to the airport and ensure that their contact details in the booking are up to date.

We regret any inconvenience caused to our guests. Eurowings Holidays continues to closely monitor and assess the security situation and remains in close contact with the relevant authorities and local partners.

The safety of our guests and crews is always the highest priority for Eurowings Holidays.

How to reach us:

Phone: +49 (0) 2203 2970 444

Email: service@eurowings-holidays.com

 

We are currently experiencing a high volume of calls and kindly ask for your understanding that there may be longer waiting times when contacting us by phone. For urgent matters, our team is available to provide support. For non-urgent inquiries, we kindly ask that you contact us at a later time.

General information in case of flight changes

If there are flight restrictions (e.g. due to a strike) on your travel day, please first check the current status of your flight on your airline’s website.

Before departure to your travel destination

You have not yet started your trip? If your flight has been cancelled due to a flight restriction and you have not received the new alternative by email, please check your flight under “Manage booking” / “View flight” on the airline’s website. There you can see whether your flight has already been rebooked.

• Your flight has not yet been rebooked?

If your flight has not yet been rebooked, please contact the airline directly to arrange a rebooking.

• You do not agree with the alternative flight?

If you are not satisfied with the alternative flight offered, please contact us directly by email or phone to request another option.

• Your travel period changes due to the flight change?

If your length of stay changes due to the flight restriction, please contact us by email so that we can inform the hotel.

 

Before return travel

Are you already at your destination and planning to start your return journey? If your return flight has been cancelled due to a flight restriction and you have not received the new alternative by email, please check your flight under “Manage booking” / “View flight” on the airline’s website.

• Your flight has not yet been rebooked?

If your flight has not yet been rebooked, please contact the airline directly to arrange a rebooking.

• You do not agree with the alternative flight?

If you are not satisfied with the alternative flight offered, please contact us directly by email or phone to request another option.

• Your return flight is postponed by one day?

If your return flight takes place one day later, please contact us directly by email or phone so that we can arrange the additional night.

• Your return flight takes place one day earlier?

If your return flight takes place one day earlier, please contact us by email or phone so that we can inform your hotel and automatically refund the unused night to the original method of payment in the coming days.

 

How to reach us:

Phone: +49 (0) 2203 2970 444

Email: service@eurowings-holidays.com