If there are flight restrictions (e.g. due to a strike) on your travel day, please first check the current status of your flight on your airline’s website.
Before departure to your travel destination
You have not yet started your trip? If your flight has been cancelled due to a flight restriction and you have not received the new alternative by email, please check your flight under “Manage booking” / “View flight” on the airline’s website. There you can see whether your flight has already been rebooked.
• Your flight has not yet been rebooked?
If your flight has not yet been rebooked, please contact the airline directly to arrange a rebooking.
• You do not agree with the alternative flight?
If you are not satisfied with the alternative flight offered, please contact us directly by email or phone to request another option.
• Your travel period changes due to the flight change?
If your length of stay changes due to the flight restriction, please contact us by email so that we can inform the hotel.
Before return travel
Are you already at your destination and planning to start your return journey? If your return flight has been cancelled due to a flight restriction and you have not received the new alternative by email, please check your flight under “Manage booking” / “View flight” on the airline’s website.
• Your flight has not yet been rebooked?
If your flight has not yet been rebooked, please contact the airline directly to arrange a rebooking.
• You do not agree with the alternative flight?
If you are not satisfied with the alternative flight offered, please contact us directly by email or phone to request another option.
• Your return flight is postponed by one day?
If your return flight takes place one day later, please contact us directly by email or phone so that we can arrange the additional night.
• Your return flight takes place one day earlier?
If your return flight takes place one day earlier, please contact us by email or phone so that we can inform your hotel and automatically refund the unused night to the original method of payment in the coming days.
How to reach us:
Phone: +49 (0) 2203 2970 444
Email: service@eurowings-holidays.com