From luggage to payment methods – you can find answers to frequently asked questions on our FAQ pages.

Questions about booking your Eurowings Holidays package holiday? Our service team is available from Monday to Friday from 08:00–20:00 and Saturday, Sunday and public holidays from 10:00–18:00. On Christmas Eve and New Year’s Eve, our service team is available from 10:00–14:00.

• Telephone:             +49 (0) 2203 29 70 444

• E-mail:              service@eurowings-holidays.com

Have you made a booking? Please note the following:

If you booked before 22 April 2025, please contact mail@holidays.ch if you have any questions.

If you booked on or after 22 April 2025, please contact service@eurowings-holidays.com if you have any questions.

Our customer service team is only responsible for package holiday bookings with Eurowings Holidays. For flight-only bookings with Eurowings, please contact Eurowings directly at eurowings.com/contact.

Have you booked a flight with Eurowings instead of a package trip? Our customer service team is only responsible for package holiday bookings with Eurowings Holidays.

For flight-only bookings with Eurowings, please contact Eurowings directly at eurowings.com or via the Eurowings contact details.

Would you like to provide feedback on your trip, or were there any issues during your trip that could not be resolved on site? If so, please use the form below.