Hard Rock Hotel Riviera Maya

The 3-storey resort consists of a main building and 8 adjoining buildings, and has 870 rooms in total. It is equipped with a reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 2 lifts, an air conditioning, a safe (for free), a kiosk, a mini market, various other shops, discotheque, a theater, a parking area (for free) as well as a money changing facility. For the meals, there are 4 restaurants (air-conditioned) and a snack bar. In a total 3 bars, you can relax in good company. WiFi is available for free. For guests with physical disabilities the accommodation provides a barrier-free access. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.

King Diamond Room:
With tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.
King Diamond Room:

King Diamond Room (Adults Only):
With tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.
King Diamond Room (Adults Only):

King Royal Room (Partial Ocean View, Adults Only):
With tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.
King Royal Room (Partial Ocean View, Adults Only):

King Royal Room (Partial Ocean View, Adults Only):

2 Bedroom Deluxe FamilyRoom:
With tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.
2 Bedroom Deluxe FamilyRoom:

2 Double Beds Royal Room (Partial Ocean View):
With tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.
2 Double Beds Royal Room (Partial Ocean View):

King Royal Room (Partial Ocean View):
With tiled floor, kettle (for free), minibar (for a fee), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.
King Royal Room (Partial Ocean View):

Breakfast from the buffet. All inclusive: breakfast, lunch and dinner.

Sports and entertainment: Fitness and aerobics. A golf course is approx. 18 km from the hotel. Bicycle rental. Spa area, sauna, whirlpool and massages available for a fee. Entertainment for adults: activity programme. Child supervision: mini club for children (from 3 - 12 years) and babysitting (for a fee). Gaming Room.

Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English and Spanish. Accepted methods of payment: Diners Club, Visa, travellers cheques and American Express.

In Mexico, a tourism tax is levied and is currently a one-time fee of 283 Mexican pesos or approximately 21 US dollars per person (changes by the authorities are possible at any time, please check before your arrival), regardless of the planned length of stay in the country.
The tax can be paid electronically before departure using the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican pesos or US dollars.

For scheduled arrivals in the destination area from 04:00 in the morning, the hotel room is only available on the day of arrival from the official check-in time of the respective hotel. The official check-out time of the hotel on the day of departure must also be adhered to. This includes return flights until 3.00 a.m. on the following day. Early check-in or late check-out can be booked via our service team, subject to availability and for an additional charge.

Incidents|General|Renovations - Restaurant|Comment:Frida Restaurant (Mexican food) and The Market Restaurant (International Buffet) will close operations for remodeling.
Incidents|General|Renovations - Restaurant|Effective Date2024-08-13T00:00:00
Incidents|General|Renovations - Restaurant|Duration of the incident
Incidents|General|Renovations - Restaurant|Consequence:Closed
Incidents|General|Renovations - Restaurant|Solution:Alternative facility available (same hotel)