Facilities
The 2-storey spa hotel consists of a main building and 7 adjoining buildings, and has 434 rooms in total. It offers its guests a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, a lift, air conditioning, a mini market, various other shops, discotheque, theater, a free parking area and a money changing facility. For the meals, there are 7 restaurants (air-conditioned) and a snack bar. In a total 8 bars, you can relax in good company. WiFi is available for free. For guests dependent on a wheelchair the accommodation provides a barrier-free access. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.
Room description
Junior Suite (GardenView, Balcony):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 58 m²). Towels are changed.
Junior Suite (GardenView, Balcony):
2 Bedroom Family Junior Suite (Balcony):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 116 m²). Towels are changed.
2 Bedroom Family Junior Suite (Balcony):
Double Beach Junior Suite (GardenView):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 58 m²). Towels are changed.
Double Beach Junior Suite (GardenView):
Double Junior Suite (Tropical View):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 58 m²). Towels are changed.
Double Junior Suite (Tropical View):
Double Junior Suite (GardenView):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 58 m²). Towels are changed.
Double Junior Suite (GardenView):
1 Bedroom FamilyRoom (Jungle View):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower. Towels are changed.
1 Bedroom FamilyRoom (Jungle View):
Double Junior Suite (Near Pool):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower. Towels are changed.
Double Junior Suite (Near Pool):
Double Junior Suite (Near Beach):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower. Towels are changed.
Double Junior Suite (Near Beach):
Junior Suite:
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower. Towels are changed.
Junior Suite:
2 Bedroom Family Junior Suite:
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower. Towels are changed.
2 Bedroom Family Junior Suite:
1 Bedroom FamilyRoom (Near Pool):
The rooms are equipped with kettle (for free), minibar (for free), balcony, internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower. Towels are changed.
1 Bedroom FamilyRoom (Near Pool):
Entertainment
Sports and entertainment: Billiards (for free), darts (for free), table tennis (for free), fitness (where applicable, for a fee), volleyball, beach volleyball, aerobics, yoga and pilates. Wellness: Spa area, sauna, whirlpool and massages available for a fee. Entertainment for adults: activity programme with evening shows and live music. For the entertainment of young guests there is a children?s play area. Child supervision: mini club for children (from 4 - 17 years), babysitting (for a fee) and activity programme for children from 4 - 10 years.
Important note
In Mexico, a tourism tax is levied and is currently a one-time fee of 283 Mexican pesos or approximately 21 US dollars per person (changes by the authorities are possible at any time, please check before your arrival), regardless of the planned length of stay in the country.
The tax can be paid electronically before departure using the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican pesos or US dollars.
For scheduled arrivals in the destination area from 04:00 in the morning, the hotel room is only available on the day of arrival from the official check-in time of the respective hotel. The official check-out time of the hotel on the day of departure must also be adhered to. This includes return flights until 3.00 a.m. on the following day. Early check-in or late check-out can be booked via our service team, subject to availability and for an additional charge.