Sunscape Cancun Resort & Spa

The 6-storey spa hotel has 487 rooms. It is equipped with a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, a lift, a safe (where applicable, for a fee), a coiffeur, a kiosk, a mini market, various other shops as well as a parking area (for a fee). For the meals, there are 6 restaurants (air-conditioned) and a snack bar. In a total 7 bars, you can relax in good company. WiFi is available for free. Room cleaning and concierge service are free of charge. Room service, laundry / ironing service and medical service are available for a fee.

1 Bedroom Master Suite:
With safe (where applicable, for a fee) as well as centrally controlled air conditioning.
1 Bedroom Master Suite:

1 Bedroom Master Suite (Ocean Front):
With safe (where applicable, for a fee) as well as centrally controlled air conditioning.
1 Bedroom Master Suite (Ocean Front):

FamilyRoom:
With safe (where applicable, for a fee) as well as centrally controlled air conditioning.
FamilyRoom:

Standard Room:
With safe (where applicable, for a fee) as well as centrally controlled air conditioning.
Standard Room:

Presidential Suite:
With safe (where applicable, for a fee) as well as centrally controlled air conditioning.
King Standard Room:
With safe (where applicable, for a fee) as well as centrally controlled air conditioning.
King Standard Room:

Breakfast from the buffet. All inclusive: breakfast, lunch and dinner.

Sports and entertainment: Billiards (where applicable, for a fee), mini golf and fitness. A golf course is approx. 4 km from the hotel. Sauna, solarium and massages available for a fee. Spa area, steam bath and hamam available (where applicable for a fee). Entertainment for adults: live music. For the entertainment of young guests there is a children?s play area. Child supervision: mini club, babysitting (for a fee) and activity programme for children from 4 - 12 years. Gaming Room.

Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English and Spanish. Accepted methods of payment: Euro / MasterCard, Visa and American Express.

In Mexico, a tourism tax is levied and is currently a one-time fee of 283 Mexican pesos or approximately 21 US dollars per person (changes by the authorities are possible at any time, please check before your arrival), regardless of the planned length of stay in the country.
The tax can be paid electronically before departure using the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican pesos or US dollars.

For scheduled arrivals in the destination area from 04:00 in the morning, the hotel room is only available on the day of arrival from the official check-in time of the respective hotel. The official check-out time of the hotel on the day of departure must also be adhered to. This includes return flights until 3.00 a.m. on the following day. Early check-in or late check-out can be booked via our service team, subject to availability and for an additional charge.

Incidents|General|Renovations - Others|Comment:Panama Jack Playa del Carmen will change its brand to Wyndham Alltra Cancun. Since December, 1st.
Incidents|General|Renovations - Others|Effective Date2021-12-01T00:00:00
Incidents|General|Renovations - Others|Consequence:None