Krystal Grand Cancún

The 14-storey family hotel consists of a main building and an adjoining building, and has 398 rooms in total. It offers its guests a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 4 lifts, air conditioning, a safe (where applicable, for a fee), a mini market, various other shops, a free parking area , a security entry system and a money changing facility. For the meals, there are 5 restaurants (air-conditioned) and a snack bar. In a total 5 bars, you can relax in good company. WiFi is available for free. For guests dependent on a wheelchair the hotel has a barrier-free access and a number of wheelchair accessible bathrooms. Room cleaning and concierge service are free of charge. Room service, ironing service and medical service are available for a fee. For the laundry service the hotel charges a fee (where applicable).

Double Standard Room:
The rooms are equipped with king size bed, 8 extra beds (extra bed), baby cot (for free), kettle (for free), minibar (for free), internet (for free), safe (for free) and sat TV as well as centrally controlled air conditioning. Towels are changed 2 times a week (free of charge). Room size: 44 m².
Double Standard Room:

King Standard Room (Partial Ocean View):
The rooms are equipped with king size bed, 8 extra beds (extra bed), baby cot (for free), kettle (for free), minibar (for free), internet (for free), safe (for free) and sat TV as well as centrally controlled air conditioning. Towels are changed 2 times a week (free of charge).
King Standard Room (Partial Ocean View):

Double Standard Room (Partial Ocean View):
The rooms are equipped with king size bed, 8 extra beds (extra bed), baby cot (for free), kettle (for free), minibar (for free), internet (for free), safe (for free) and sat TV as well as centrally controlled air conditioning. Towels are changed 2 times a week (free of charge). Room size: 44 m².
Double Standard Room (Partial Ocean View):

King Standard Room:
The rooms are equipped with king size bed, 8 extra beds (extra bed), baby cot (for free), kettle (for free), minibar (for free), internet (for free), safe (for free) and sat TV as well as centrally controlled air conditioning. Towels are changed 2 times a week (free of charge). Room size: 44 m².
King Standard Room:

King Deluxe Room (Ocean Front, Balcony):
The rooms are equipped with king size bed, 8 extra beds (extra bed), baby cot (for free), kettle (for free), minibar (for free), internet (for free), safe (for free) and sat TV as well as centrally controlled air conditioning. Towels are changed 2 times a week (free of charge). Room size: 44 m².
King Deluxe Room (Ocean Front, Balcony):

Double Deluxe Room (Ocean Front, Balcony):
The rooms are equipped with king size bed, 8 extra beds (extra bed), baby cot (for free), kettle (for free), minibar (for free), internet (for free), safe (for free) and sat TV as well as centrally controlled air conditioning. Towels are changed 2 times a week (free of charge). Room size: 44 m².
Double Deluxe Room (Ocean Front, Balcony):

Breakfast (from 06:30 - 11:00) from the buffet. All inclusive: breakfast, lunch and dinner. Breakfast and lunch only in selected restaurants or bars. Children`s menus are also available. Water, soft drinks, coffee and tea, cakes and pastries, small snacks, beer, wine, cocktails, national alcoholic drinks and selected imported spirits in special bars and restaurants at certain times. Free internet, 24 h service and free use of safe (with deposit).

Sports and entertainment: Billiards (for free), table tennis (where applicable, for a fee), fitness (open from 12:00 - 23:59, where applicable, for a fee), beach volleyball, aerobics and yoga. A golf course is located approx. 9 km from the hotel. Wellness (open from 08:00 - 18:59): Spa area, sauna and massages available for a fee. Steam bath available (where applicable for a fee). Entertainment for adults: activity programme with evening shows and live music. In the outside area of the hotel there is a play area for children. Child supervision: mini club for children (from 4 - 12 years), babysitting (for a fee) and activity programme for children from 3 - 12 years (daily).

Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. No alcoholic beverages in this hotel. Languages spoken: English and Spanish. Accepted methods of payment: Visa, Euro / MasterCard and American Express.

In Mexico, a tourism tax is levied and is currently a one-time fee of 283 Mexican pesos or approximately 21 US dollars per person (changes by the authorities are possible at any time, please check before your arrival), regardless of the planned length of stay in the country.
The tax can be paid electronically before departure using the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican pesos or US dollars.

For scheduled arrivals in the destination area from 04:00 in the morning, the hotel room is only available on the day of arrival from the official check-in time of the respective hotel. The official check-out time of the hotel on the day of departure must also be adhered to. This includes return flights until 3.00 a.m. on the following day. Early check-in or late check-out can be booked via our service team, subject to availability and for an additional charge.