Hyatt Ziva Cancun

The 18-storey spa hotel consists of a main building and 2 adjoining buildings, and has 547 rooms in total. It is equipped with a reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 9 lifts, an air conditioning, a safe (where applicable, for a fee), a shop, a parking area (for free) as well as a money changing facility. For the meals, there are 8 restaurants (air-conditioned) and a snack bar. In a total 6 bars, you can relax in good company. For guests dependent on a wheelchair the hotel has a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.

Double Standard Room:
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
Double Standard Room:

King Bed Standard Room:
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Standard Room:

King Bed Room (Resort View):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Room (Resort View):

King Bed Room (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Room (Ocean Front):

Suite (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
Suite (Ocean Front):

Double Room (Resort View):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
Double Room (Resort View):

Double Room (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
Double Room (Ocean Front):

King Bed Club Room (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Club Room (Ocean Front):

Double Club Room (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
Double Club Room (Ocean Front):

King Bed Room (SwimUp-PoolTerrace):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Room (SwimUp-PoolTerrace):

Double Room (SwimUp-PoolTerrace):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
Double Room (SwimUp-PoolTerrace):

King Bed Standard Room (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Standard Room (Ocean Front):

King Bed Sky Suite (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Sky Suite (Ocean Front):

King Bed Sky Suite (Ocean Front, SwimUp-PoolTerrace):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
King Bed Sky Suite (Ocean Front, SwimUp-PoolTerrace):

King Bed Sky Suite (Ocean Front, SwimUp-PoolTerrace):

Corner Suite (Ocean Front):
With double bed or king size bed, sofa bed as extra bed, baby cot (for free), balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (for free) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
Corner Suite (Ocean Front):

Breakfast from the buffet. All inclusive: breakfast, lunch and dinner. Small snacks, beer and wine at certain times. One meal in the a la carte restaurant.

Sports and entertainment: Billiards (where applicable, for a fee), darts (where applicable, for a fee), table tennis (where applicable, for a fee), fitness and aerobics. A golf course is located approx. 20 km from the hotel. Sauna, whirlpool and massages available for a fee. Spa area and steam bath available (where applicable for a fee). Entertainment for adults: activity programme with evening shows. In the outside area of the hotel there is a play area for children. Child supervision: mini club for children (from 4 - 12 years).

Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, French, Italian and Spanish. Accepted methods of payment: Euro / MasterCard, Visa and American Express.

In Mexico, a tourism tax is levied and is currently a one-time fee of 283 Mexican pesos or approximately 21 US dollars per person (changes by the authorities are possible at any time, please check before your arrival), regardless of the planned length of stay in the country.
The tax can be paid electronically before departure using the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican pesos or US dollars.

For scheduled arrivals in the destination area from 04:00 in the morning, the hotel room is only available on the day of arrival from the official check-in time of the respective hotel. The official check-out time of the hotel on the day of departure must also be adhered to. This includes return flights until 3.00 a.m. on the following day. Early check-in or late check-out can be booked via our service team, subject to availability and for an additional charge.