Grand Sirenis Riviera Maya Resort

The 3-storey hotel consists of a main building and 19 adjoining buildings, and has 946 rooms in total. It is equipped with a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 19 lifts, an air conditioning, a safe (for free), a shop, discotheque (open from 23:00 - 02:00), a theater, a parking area (for free) as well as a money changing facility. For the meals, there are 10 restaurants (air-conditioned) and a snack bar. In a total 8 bars, you can relax in good company. WiFi is available for free. For guests with physical disabilities the accommodation provides a barrier-free access and a wheelchair accessible lift. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.

Double Deluxe JuniorSuite (GardenView, Balcony or Terrace):
The rooms are equipped with queen size bed or twin bed, extra bed (sofa bed), baby cot (for free) and jacuzzi.
Double Deluxe JuniorSuite (GardenView, Balcony or Terrace):

SingleUse Deluxe JuniorSuite (GardenView, Balcony or Terrace):
The rooms are equipped with queen size bed or twin bed, extra bed (sofa bed), baby cot (for free) and jacuzzi.
SingleUse Deluxe JuniorSuite (GardenView, Balcony or Terrace):

Breakfast from the buffet. All inclusive: breakfast, lunch and dinner. Dinner only in selected restaurants or bars. Children`s menus are also available. Water, small snacks, wine, national alcoholic drinks and selected imported spirits at certain times. Coffee and tea (08:00 - 23:00), beer (08:00 - 02:00), cocktails (08:00 - 02:00), Welcome Drink, one meal in the a la carte restaurant, free internet, 24 h service, free minibar in your room (limited) and free use of safe (with deposit). Earlier check in and later check out possible (according to occupancy / availability).

Sports and entertainment: Tennis (for free), darts (where applicable, for a fee), table tennis (where applicable, for a fee), fitness (where applicable, for a fee), football, basketball, beach volleyball and aerobics. Guided bike tours (for free). Wellness: Spa area, sauna, whirlpool, steam bath, hamam and massages available for a fee. Entertainment for adults: evening shows. Child supervision: babysitting (for a fee) and activity programme for children from 4 - 12 years (from 10:00 - 21:30).

Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, French and Spanish. Accepted methods of payment: Visa and American Express.

In Mexico, a tourism tax is levied and is currently a one-time fee of 283 Mexican pesos or approximately 21 US dollars per person (changes by the authorities are possible at any time, please check before your arrival), regardless of the planned length of stay in the country.
The tax can be paid electronically before departure using the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican pesos or US dollars.

For scheduled arrivals in the destination area from 04:00 in the morning, the hotel room is only available on the day of arrival from the official check-in time of the respective hotel. The official check-out time of the hotel on the day of departure must also be adhered to. This includes return flights until 3.00 a.m. on the following day. Early check-in or late check-out can be booked via our service team, subject to availability and for an additional charge.