Grand Palladium White Sand Resort & Spa

Approx. 100 m from the hotel?s own sandy beach, is situated the hotel Grand Palladium White Sand Resort & Spa, which is especially popular with honeymooners. It is linked by a free shuttle service. At the beach are sun umbrellas and sun loungers free of charge. The tourist centre is about 30 km away. The town Cancun Airport is around 90 km away (Playa del Carmen around 30 km). The nearest shopping facilities are located approx. 30 km from the hotel. For mobility during your holiday, there are a car rental company and a motorcycle rental. For medical treatment in emergencies there is a hospital around 10 km away. The airport (CUN) is approx. 92 km away. The hotel and airport are linked by a chargeable shuttle. Another airport (TQO) is located approx. 55 km away.

The spa hotel has 264 rooms, and spread over one main building and 7 adjoining buildings. It offers its guests a reception (check-in from 15:00, check-out until 12:00), a lobby with bar, air conditioning, a safe (for free), coiffeur, kiosk, various other shops, discotheque, theater, a free parking area and a money changing facility. For the meals, there are 14 restaurants (air-conditioned) and a snack bar. In a total 17 bars, you can relax in good company. WiFi is available for free. For guests dependent on a wheelchair the accommodation provides a barrier-free access and a wheelchair accessible lift. Room cleaning is free of charge. Room service, laundry / ironing service and medical service are available for a fee. For the concierge service the hotel charges a fee (where applicable).

Double Suite (GardenView):
The rooms are equipped with kettle (where applicable, for a fee). Bathroom with bathtub.
Double Suite (GardenView):

Double Romantic Bungalow (LakeView):
The rooms are equipped with kettle (where applicable, for a fee). Bathroom with bathtub.
Double Romantic Bungalow (LakeView):

Breakfast from the buffet. All inclusive: breakfast, lunch and dinner. Breakfast and lunch only in selected restaurants or bars. Children`s menus are also available. Small snacks (00:00 - 23:59), Welcome Drink, one meal in the a la carte restaurant, free internet and 24 h service. Earlier check in and later check out possible (according to occupancy / availability).

Sports and entertainment: Tennis (for free, approx. 10 km away), billiards (where applicable, for a fee), darts (where applicable, for a fee), table tennis (where applicable, for a fee), fitness (where applicable, for a fee), mini golf, football, basketball, volleyball, beach volleyball, aerobics, yoga and pilates. At the beach different watersport types such as water skiing are on offer (partly from local providers). A golf course is approx. 10 km from the hotel. Bicycle rental. Wellness: Spa area, sauna, whirlpool and massages available for a fee. Entertainment for adults: activity programme with evening shows. Child supervision: mini club for children (from 4 - 18 years) and babysitting (for a fee). Gaming Room (where applicable, for a fee).

Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, German, French and Spanish. Accepted methods of payment: Euro / MasterCard, American Express and Visa.

A tourism tax is levied in Mexico and currently amounts to a one-off tax of 224 Mexican pesos or approx. 11 US dollars per person (changes by the authorities are possible at any time, please inform yourself before arrival), regardless of the planned length of stay in the country.
The tax can be paid electronically before departure via the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash on arrival at the airport. In this case, it is advisable to carry the amount with you in Mexican pesos or US dollars

For scheduled arrivals in the destination area from 04:00 in the morning, the hotel room is only available on the day of arrival from the official check-in time of the respective hotel. The official check-out time of the hotel on the day of departure must also be adhered to. This includes return flights until 3.00 a.m. on the following day. Early check-in or late check-out can be booked via our service team, subject to availability and for an additional charge.

Incidents|General|Renovations - Rooms|Comment:Trabajos de recuperación del lago interior que rodea las habitaciones Romance Bungalow rooms 5506 al 5111 permanecerán cerradas, estos trabajos no afectan otras categorías de habitaciones, albercas o centros de consumo en la propiedad.
Incidents|General|Renovations - Rooms|Effective Date2023-03-08T00:00:00
Incidents|General|Renovations - Rooms|Duration of the incident
Incidents|General|Renovations - Rooms|Consequence:Closed